FAQ

What materials are used to make your handmade rugs?

Our handmade rugs are crafted using high-quality materials such as wool, silk, cotton, and natural fibers like jute or sisal, depending on the design and style.

 

Are your rugs made using traditional weaving techniques?

Yes, we take pride in preserving traditional weaving techniques. Our skilled artisans employ time-honored methods to create each rug, ensuring a genuine and authentic product.

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How long does it take to create a handmade rug?

The time required to create a handmade rug varies depending on its size, complexity, and design intricacy. On average, it can take several weeks to several months to complete a single rug. SEVERAL MONTHS TO SEVERAL YEARS

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Do you offer different sizes and shapes for your rugs?

Yes, we offer a range of sizes and shapes for our handmade rugs. Whether you need a small accent rug or a large area rug, we have options to suit various spaces and room dimensions.

 

How do I clean and maintain my handmade rug?

We provide detailed care instructions with each rug purchase. Generally, we recommend regular vacuuming, spot cleaning for stains, and professional cleaning when necessary to ensure the longevity and beauty of your rug.

 

No chemicals, no steam cleaning, no dry cleaning. 
 

Are your rugs suitable for high-traffic areas?

Yes, our handmade rugs are designed to be durable and resilient, making them suitable for both low-traffic and high-traffic areas in your home or office. Our rugs are designed to become Antique (over 100-year-old + pieces)

 

Are the colors in your rugs fade-resistant?

We use high-quality dyes and pigments in our rugs to ensure colorfastness. However, it's important to protect your rug from excessive sunlight exposure to maintain its vibrancy over time.

 

Do you offer international shipping for your rugs?

Yes, we offer international shipping to many countries. Please check our shipping policies or contact our customer support for specific details regarding your location.

 

What is your return or exchange policy?

We have a customer-friendly exchange and nonrefundable return policy. If you are not satisfied with your purchase, you can return the rug within 3 days for a store credit or exchange. Please refer to our return policy for detailed instructions.
 

Are your rugs ethically sourced and produced?

Yes, we are committed to ethical practices. We source our materials responsibly and work with skilled artisans who are paid fair wages and operate in safe working conditions.

 

Can I use your rugs outdoors?

Our rugs are primarily designed for indoor use. While some rugs may be suitable for covered outdoor spaces, we recommend consulting our customer support to ensure the rug's suitability for outdoor use.

 

How do I determine the right size of rug for my space?

We provide size guidelines and recommendations to help you choose the appropriate rug size for your space. Factors such as room dimensions, furniture arrangement, and personal preferences are considered while selecting the right size.

 

Do you offer rug repair or restoration services?

Yes, we offer rug repair and restoration services. Our skilled craftsmen can assess and restore damaged rugs, including repairs for frayed edges, moth damage, or worn areas. Please contact our customer support for more information.

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Can you provide information about the origin and cultural significance of your rugs?

Certainly! We take pride in the cultural heritage of our rugs. Each design often has a unique origin and carries cultural significance. We provide information about the rug's origin, design influences, and cultural background to help you appreciate its story.

 

Are your rugs environmentally friendly or sustainable?

We prioritize sustainability and eco-friendly practices. Our rugs are often crafted using natural fibers, which are biodegradable and renewable. We strive to minimize our environmental impact throughout the production process.

 

Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for businesses or individuals looking to buy rugs in larger quantities. Please get in touch with our wholesale department or contact customer support for more information.

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Can I purchase a rug as a gift and have it shipped directly to the recipient?

Absolutely! We offer convenient gift options, and you can have the rug shipped directly to the recipient's address. During the checkout process, simply provide the recipient's details as the shipping address.

 

How do I contact customer support if I have further questions or need assistance?

You can reach our customer support team through various channels. You can email us at info@brimfieldrugs.com, call us at 631-461-3406, send us a DM on Insta - @brimfield.rugs, or use the live chat feature on our website. We're here to assist you with any questions or concerns you may have.

 

How To Buy From Instagram:

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• Browse our Instagram feed: Explore our vibrant collection of handmade rugs by following us on Instagram (@brimfield.rugs). Our feed showcases a curated selection of exquisite rugs, giving you a visual treat and a glimpse into the world of our craftsmanship.

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• Discover your favorite rug: As you scroll through our Instagram feed, you'll come across stunning rug designs that catch your eye. Take your time to explore different styles, patterns, and colors until you find the perfect rug that speaks to you.

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• Make an offer: Once you've found a rug you love, it's time to make an offer! We offer the flexibility of purchasing directly through our Contact Us page on our website or through Instagram.

a. Contact Us page: Visit our website and navigate to the Contact Us page. Fill out the form, providing details such as your name, email address, and the rug you're interested in. In the message section, make an offer for the rug and any additional information or questions you may have. Our friendly team will promptly respond to your inquiry.

b. Instagram: Alternatively, you can make an offer directly on the Instagram post featuring the rug you're interested in. Simply comment on the post or send us a direct message with your offer and any inquiries. We'll get back to you to discuss the details and guide you through the purchasing process.

 

• Personalized assistance: We understand that buying a rug is a significant decision, and we're here to assist you every step of the way. If you have any questions, need more information, or require guidance in selecting the perfect rug for your space, our knowledgeable team is ready to provide personalized assistance. Don't hesitate to reach out to us via the Contact Us page or on Instagram.

 

• Seamless transaction: Once we've finalized the details of your offer and addressed any questions or concerns, we'll guide you through the seamless transaction process. We offer secure payment options, including various convenient methods such as credit cards, PayPal, or Apple Pay.

 

• Shipping and delivery: After your purchase is complete, we'll take care of the shipping and delivery process. We offer reliable shipping services to ensure your rug arrives safely at your doorstep. International shipping is available for customers worldwide, and we'll provide you with tracking information so you can monitor the progress of your rug's journey.

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Buying a handmade rug from Instagram is a convenient and enjoyable experience. Take advantage of the direct communication channels available and make an offer on the rug that captures your heart. We look forward to helping you bring the perfect rug into your home.

 

Photo Color Section:

Do you Photoshop or edit your photos?

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We photograph a selection of our rugs using an iPhone in low natural light and strive to ensure our photos reflect the true color of our rugs. 

 

In addition, many of our rugs are professionally photographed and include photos of color palettes to achieve a 95% color match. Please note that based on your lighting, room color, and natural and artificial light, the rug color may appear different in your space. 

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What You Ordered vs. What You Got: 

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We go above and beyond to capture the essence of our rugs through stunning photography. Our skilled team meticulously photographs a handpicked assortment of our rugs, using state-of-the-art equipment that includes iPhone and professional cameras. We dedicate ourselves to presenting you with images that authentically showcase the vibrant hues and intricate details of our rugs. Moreover, we understand the importance of color accuracy, and we take pride in offering a color-matching process that achieves an astonishing 95% match. It's crucial to keep in mind that lighting conditions, room colors, and the interplay of natural and artificial light in your space may create slight variations in how the rug's color appears. Rest assured, we strive to provide you with the most accurate representation of our rugs, ensuring a breathtaking addition to your home.

 

In Short, it’s going to look like what you ordered. No surprises or sad online order stories here!

 

Vintage and Antique Rug section:

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These rugs have been professionally cleaned and necessary repairs have been made as needed such as securing ends. We believe the imperfections of these pieces add to their uniqueness. Many of these rugs are over 100 years old.